Basic Plan Refund Policy
When is a product eligible for a refund?
For Believer plan, refunds are available within 21 days of purchase.
If HamsterBase determines that you have abused the refund policy, you may not be eligible for a refund.
How do I request a refund?
If you need a refund, you can contact us via the contact form on the Support Page and we will complete the refund process within 5 business days.
How will I receive a refund?
By default, purchases will be refunded to the payment method used to make the purchase, but this may not always be possible depending on the payment method.
Believer Plan refund policy
As there are currently no restrictions built into the software, please use HamsterBase to your full satisfaction before purchasing the Believer Plan, which does not support refunds.